If a policy holder has a bad experience with their claim this can reflect on the reputation of the broker who sold them that claim. The bad experience results from a protracted, drawn-out settlement; under-scoped works etc. In the world of social media it doesn’t take long for a policy holder’s bad experience to become public knowledge. Therefore there is even greater pressure these days on brokers and insurance companies to settle claims as quickly and efficiently as possible. The key to achieving this is appointing a Quantity Surveyor who can rapidly execute the procurement process of engaging contractors and who can furnish the Loss Adjuster with all that is needed for the policy to be applied.

DQS have handled over £20 million worth of insurance claims related to property damage. In all cases the Loss Adjusters, brokers and policy holders have commented on the positive experience provided.

Below is a flow chart that DQS follow to achieve rapid claim settlement and execution of repair works.